Question 1

What is ProRadIQ?

Accepted Answer

ProRadIQ is an AI-assisted, radiologist-signed radiology reporting platform for diagnostic centres and hospitals.

Question 2

Is the AI replacing radiologists?

Accepted Answer

No. AI drafts a structured report; a registered radiologist reviews, edits, and signs it. The radiologist is the diagnostician of record.

Question 3

What is the typical turnaround time?

Accepted Answer

Routine X-ray and ultrasound under 30 minutes, STAT CT brain under 15 minutes, routine MRI under 90 minutes.

Question 4

Do you operate 24/7?

Accepted Answer

Yes — 24×7×365 including national holidays.

Question 5

Which countries do you serve?

Accepted Answer

India, the UK, UAE, Australia, Ghana, Kenya and Nigeria, with country-specific compliance posture.

Question 6

How do you integrate with our PACS or scanner?

Accepted Answer

Your modality or PACS pushes DICOM to a per-centre ingest token over TLS. C-STORE, DICOMweb STOW-RS, and on-prem Orthanc relay are all supported.

Question 7

Is my data secure?

Accepted Answer

TLS 1.3 in transit, AES-256 at rest, role-based access, hash-chained audit, and configurable regional data residency.

Question 8

How is pricing structured?

Accepted Answer

Per study, with no licence fees and no minimums on starter plans. Multi-centre owners get volume tiers.

Question 9

Is teleradiology safe for patient data?

Accepted Answer

Yes. ProRadIQ encrypts DICOM in transit via TLS 1.3 and at rest with AES-256. Access is role-based and every report is hash-chained for tamper evidence. We comply with HIPAA-equivalent controls in every jurisdiction we operate in.

Question 10

How fast is teleradiology turnaround?

Accepted Answer

Routine plain films return signed in under 30 minutes; CT brain STAT in under 15 minutes. SLA breaches are flagged automatically and escalated to a senior on-call radiologist.

Question 11

Do I need to install software?

Accepted Answer

No. ProRadIQ runs in the browser. Your scanner pushes DICOM to a per-centre token over the public internet; nothing is installed on workstations.

Question 12

What counts as a STAT study?

Accepted Answer

Any study marked STAT/urgent by the referring clinician, or any study where AI scout detects a likely critical finding (stroke, dissection, pneumothorax, free air, mass effect).

Question 13

Do you call the referrer for critical findings?

Accepted Answer

Yes. Every critical finding triggers a phone call from the signing radiologist to the referring physician, in addition to the signed report.

Question 14

Can you support thrombolysis decisions?

Accepted Answer

Yes. For stroke imaging we offer dual-read and an interim provisional report within 5 minutes to support thrombolysis windows.

Question 15

Can my in-house radiologist re-read overnight cases in the morning?

Accepted Answer

Yes. Every overnight report is available for over-read in the morning worklist; addenda are tracked and time-stamped.

Question 16

What modalities are covered overnight?

Accepted Answer

All — X-ray, CT, MRI, ultrasound. STAT priority always applies to acute CT brain and chest.

Question 17

Do I need to share the original report?

Accepted Answer

Yes — the second-opinion radiologist reviews both the images and the original report, and produces a comparative document.

Question 18

Who can request a second opinion?

Accepted Answer

Treating clinicians, imaging centres, hospitals, insurance companies, and patients themselves (through their physician).

Question 19

Is the AI making the diagnosis?

Accepted Answer

No. AI scout drafts a structured impression for the radiologist to review, edit, and sign. The radiologist is the diagnostician of record.

Question 20

Can I send loose JPG or PNG images?

Accepted Answer

Yes. Loose .dcm, .jpg, and .png files can be uploaded directly; ProRadIQ bundles them automatically.

Question 21

Do you report HRCT chest?

Accepted Answer

Yes — HRCT is one of our highest-volume reads. ProRadIQ uses a guard that suppresses common false-positive apical scarring callouts unless evidence explicitly supports them.

Question 22

Can you handle CT angiography?

Accepted Answer

Yes — coronary, peripheral, and aortic CTA are all supported with structured impression and key-image bookmarks.

Question 23

Do you report whole-spine MRI?

Accepted Answer

Yes — and the report covers each disc level individually, as a senior reporting radiologist would.

Question 24

What about MR enterography or MRCP?

Accepted Answer

Both are supported with structured impression and key-image bookmarks.

Question 25

Do you read sonographer-acquired images?

Accepted Answer

Yes — ultrasound studies acquired by a qualified sonographer can be uploaded as DICOM or video and read by our radiologists.

Question 26

Can you compare to prior PET-CT studies?

Accepted Answer

Yes — uploading the prior study with its report enables a comparative response report.

Question 27

Can ProRadIQ handle health-camp surges?

Accepted Answer

Yes — our scheduling absorbs camp surges of up to 2,000 chest X-rays per day per centre without TAT degradation.

Question 28

Is the AI a medical device?

Accepted Answer

ProRadIQ's AI produces draft reports only; it is not an autonomous diagnostic device. A qualified radiologist must review, correct, and sign every report.

Question 29

What if the AI is wrong?

Accepted Answer

The radiologist edits the draft before signing. Corrections feed a learning loop that improves the AI over time, and persistent error patterns trigger a model fine-tune.

Question 30

Do we have to replace our PACS?

Accepted Answer

No. ProRadIQ sits alongside your PACS. Your PACS continues to be the source of truth for your local images.

Question 31

What if our network blocks outbound DICOM?

Accepted Answer

We deploy a lightweight Orthanc relay that uses standard HTTPS to forward studies.

Question 32

Is HL7 integration required?

Accepted Answer

No. Diagnostic centres and clinics typically use ProRadIQ standalone. Hospitals with an existing RIS often enable HL7 to keep workflow inside one system.

Question 33

Where are studies stored?

Accepted Answer

Studies are stored in our secure object store within the region you select. Default retention is 7 years, configurable per centre.

Question 34

Is ProRadIQ HIPAA compliant?

Accepted Answer

ProRadIQ operates with HIPAA-equivalent technical, administrative, and physical controls. For US clients we sign a BAA on request.

Question 35

Is patient data used to train the AI?

Accepted Answer

Not without explicit consent. By default, identifiable PHI is excluded from model training. Aggregated, de-identified statistics may be used for service improvement.

Question 36

Are SLAs guaranteed?

Accepted Answer

TAT targets are commercial SLAs with credits for breach on STAT studies. Routine TAT is best-effort with industry-leading p95 performance.

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